Here are five steps to complaining about a co-worker that will help you get the results you want – without looking like a problem yourself。
今天為大家介紹5種方法巧妙投訴自己的同事，達(dá)到自己想要的結(jié)果，當(dāng)然，也不讓自己顯得是個(gè)麻煩精。
1. First, ask yourself how your complaint impacts your work. For instance, your co-worker isn’t pulling her weight on a shared project. The impact on you might be that you’re unable to complete the pieces you’re responsible for on time because of her delays. Or if your co-worker frequently shows up late, the impact on you might be that you have to cover the phones until she arrives, which means that you’re not able to focus on your own more urgent work during that time。
1. 第一步：?jiǎn)枂?wèn)自己這些不滿是如何影響到自己工作的。例如，你的同事沒(méi)有把她的重心放在工作上。那么對(duì)你的影響可能是：由于她的延誤，你也無(wú)法按時(shí)完成自己負(fù)責(zé)的工作�；蛘呷绻愕耐麻L(zhǎng)期遲到，那么對(duì)你的影響是：在她來(lái)之前，你不得不接電話，這也就意味著在那段時(shí)間，你無(wú)法專心于自己手頭上更加緊急的工作。
But sometimes when you ask yourself this question, you might realize that your complaint isn’t actually impacting your work or the organization’s work; it’s just annoying. If that’s the case, it’s generally a sign not to involve your boss. Not every problem rises to the level of something that you should take to your manager。
但是有時(shí)候，當(dāng)你問(wèn)自己這個(gè)問(wèn)題的時(shí)候，你可能會(huì)意識(shí)到，這些不滿實(shí)際上并沒(méi)有影響自己或公司的工作，只是令人討厭。如果是這樣，就說(shuō)明你沒(méi)必要打擾自己的老板。并不是所有的事情都要上升到找老板投訴的地步。
2. Next, ask yourself whether you’ve attempted to resolve the problem on your own already. This is important because when you approach your boss about a problem with a co-worker, a good manager is likely to ask what you’ve tried to do to address it. If you haven’t tried to resolve it yourself, your manager might still intervene, but is likely to wonder why you haven’t tried resolving it on your own first。
2.第二步：?jiǎn)枂?wèn)自己是不是已經(jīng)試過(guò)自己解決這個(gè)問(wèn)題。這很重要，因?yàn)楫?dāng)你向老板反映自己同事存在的問(wèn)題時(shí)，一個(gè)好的老板就會(huì)問(wèn)你，是不是已經(jīng)自己試過(guò)解決這個(gè)問(wèn)題。如果自己沒(méi)有這樣做，老板雖然會(huì)介入解決這個(gè)問(wèn)題，但是很可能會(huì)想，為什么你自己不先試著解決這個(gè)問(wèn)題呢?
That means that you should try to address the problem directly with your co-worker first, if at all possible。
換句話說(shuō)，你要先嘗試把這個(gè)問(wèn)題直接反應(yīng)給自己的同事，如果可能的話。
3.Pick the right time to talk to your boss. Don’t take your complaint to your boss when she’s running between meetings, about to get on a call, rushing to leave for the day or otherwise busy. Choose a moment when she’s not harried and has some time to talk to you。
3. 選擇合適的時(shí)間和老板談。別在老板開(kāi)會(huì)、接電話、著急離開(kāi)或有其他急事的時(shí)候投訴同事。找她聊的時(shí)候，選一個(gè)她不太著急或閑下來(lái)的時(shí)候。
4. Be calm and concise. Don’t unleash a long tirade about what you don’t like about your co-worker. You’ll be far more credible if you concisely state the problem in broad terms and its impact on you, ideally in no more than three to five sentences. For instance, you might say: “I’m having trouble getting client deliverables from Jane in a timely manner, which is leaving me without answers for clients who are waiting on them. I’ve talked to her about this a few times, but the problem is continuing。” That’s a sufficient summary of the problem; you don’t need to also go into detail about how aggravated you are and how you didn’t like Jane’s tone when you asked her about a project last week。
4. 冷靜，表達(dá)簡(jiǎn)潔。不要長(zhǎng)篇大論的抱怨自己如何不喜歡這個(gè)同事。簡(jiǎn)短的概括產(chǎn)生的問(wèn)題以及對(duì)你的影響，3到5句話最好，這樣你的投訴會(huì)更可信。例如，你可以說(shuō)：“Jane總是無(wú)法準(zhǔn)時(shí)將客戶的交付成果給我。我已經(jīng)和她談過(guò)幾次了，但是她還是沒(méi)改。”這就是對(duì)問(wèn)題的充分總結(jié)，沒(méi)有必要精確的表達(dá)自己如何生氣。也沒(méi)必要說(shuō)，你如何討厭上個(gè)星期Jane和你討論項(xiàng)目時(shí)的說(shuō)話語(yǔ)氣。
5. Ask for your boss’s advice. Rather than simply dumping a complaint in your boss’s lap, try asking for her input and advice about the problem. For instance: “I want to make sure we’re being responsive to clients and not missing deadlines. Do you have any advice about how I could approach this?” Framing the concern this way signals “here’s a problem I’d like your help in solving,” rather than “I want to get my co-worker in trouble。”
5. 詢問(wèn)老板的意見(jiàn)。與其向老板抱怨，不如問(wèn)問(wèn)她的想法和建議。例如：“我想要和我們的客戶隨時(shí)保持聯(lián)系，按時(shí)完成任務(wù)，您對(duì)此有什么建議嗎?”這樣一來(lái)，傳達(dá)的意思就變成了：“這有個(gè)問(wèn)題，我希望尋求你的幫助，而不是找同事的麻煩。”
