杌熻€冧腑绱�(j铆)绯荤当(t菕ng)闆嗘垚闋�(xi脿ng)鐩鐞嗗伐绋嬪斧鐭ヨ瓨(sh铆)榛�(di菐n)锛氭矕绐佺鐞�

1.瑾�(r猫n)璀�(sh铆)娌栫獊

娌栫獊锛屽氨鏄▓(j矛)鍔冭垏鐝�(xi脿n)瀵�(sh铆)涔嬮枔鐨勭煕鐩�锛屾垨浜鸿垏浜轰箣闁撲笉鍚屾湡鏈涗箣闁撶殑鐭涚浘锛屾垨浜鸿垏浜轰箣闁撳埄鐩婄殑鐭涚浘銆傚湪绠＄悊闋�(xi脿ng)鐩亷(gu貌)绋嬩腑锛屾渶涓昏鐨勬矕绐佹湁7绋細閫�(j矛n)搴�銆侀爡(xi脿ng)鐩�?j墨)?y艒u)鍏堢礆(j铆)銆佽硣婧愩€佹妧琛�(sh霉)銆佺鐞嗛亷(gu貌)绋�銆佹垚鏈拰鍊�(g猫)浜烘矕绐�銆�

鍦ㄩ爡(xi脿ng)鐩殑鍚勯殠娈碉紝娌栫獊鐨勬帓鍒椾緷娆″涓�銆�

鈶犳蹇甸殠娈碉細闋�(xi脿ng)鐩�?j墨)?y艒u)鍏堢礆(j铆)娌栫獊銆佺鐞嗛亷(gu貌)绋嬫矕绐�銆侀€�(j矛n)搴︽矕绐�銆�

鈶¤▓(j矛)鍔冮殠娈碉細闋�(xi脿ng)鐩�?j墨)?y艒u)鍏堢礆(j铆)娌栫獊銆侀€�(j矛n)搴︽矕绐�銆佺鐞嗛亷(gu貌)绋嬫矕绐併€�

鈶㈠煼(zh铆)琛岄殠娈碉細閫�(j矛n)搴︽矕绐�銆佹妧琛�(sh霉)娌栫獊銆佽硣婧愭矕绐�銆�

鈶ｆ敹灏鹃殠娈�;閫�(j矛n)搴︽矕绐併€佽硣婧愭矕绐�銆佸€�(g猫)浜烘矕绐�銆�

鍦�(tu谩n)闅�(du矛)鐨勫熀鏈(gu墨)鍓�銆佺祫绻斿師鍓�銆佸熀鏈(bi膩o)婧�(zh菙n)锛屼互鍙婂彲琛岀殑闋�(xi脿ng)鐩鐞嗙稉(j墨ng)椹�(y脿n)濡傚埗瑷傞爡(xi脿ng)鐩簼閫氳▓(j矛)鍔�銆佹槑纰哄畾缇╄鑹茶垏宕椾綅锛岄兘鏈夊姪浜庢笡灏�?z猫ng)_绐�銆�

鎴愬姛鐨勬矕绐佺鐞嗗彲浠ュぇ澶у湴鎻愰珮鐢熺敘(ch菐n)鍔涘苟淇冮€�(j矛n)绌嶆サ鐨勫伐浣滈棞(gu膩n)绯�銆傚鏋滄矕绐佸緱浠ラ仼鐣�(d膩ng)?sh霉)澧撹娋鎭氼儹搴�?ji脿n)鐨勫垎姝ф槸鏈夌泭鐨�锛屽彲浠ュ鍔犲壍(chu脿ng)閫犲姏鍜屽仛鍑烘洿濂界殑姹虹瓥銆傜暥(d膩ng)鍒嗘璁婃垚璨�(f霉)闈㈠洜绱犳檪(sh铆)锛岄爡(xi脿ng)鐩湗(tu谩n)闅�(du矛)鎴愬摗鎳�(y墨ng)璨�(f霉)璨�(z茅)瑙ｆ焙浠栧€戠浉浜掍箣闁撶殑娌栫獊銆傚鏋滄矕绐佸崌绱�(j铆)锛岄爡(xi脿ng)鐩稉(j墨ng)鐞嗘噳(y墨ng)骞姪鍦�(tu谩n)闅�(du矛)鎵惧嚭涓€鍊�(g猫)婊�(m菐n)鎰忕殑瑙ｆ焙鏂规銆�

闋�(xi脿ng)鐩矕绐佹噳(y墨ng)瑭茶鐩℃棭鐧�(f膩)鐝�(xi脿n)锛屽埄鐢ㄧ涓嬩絾鐩存帴鐨�銆佸悎浣滅殑鏂瑰紡渚�(l谩i)铏曠悊娌栫獊銆傚鏋滄矕绐佹寔绾�(x霉)鍒嗚锛岄偅涔堥渶瑕佷娇鐢ㄦ寮忕殑铏曠悊閬�(gu貌)绋�锛屽寘鎷噰鍙栨嚥鎴掓帾鏂姐€�

鐣�(d膩ng)鍦ㄤ竴鍊�(g猫)鍦�(tu谩n)闅�(du矛)鐨勭挵(hu谩n)澧冧笅铏曠悊娌栫獊鏅�(sh铆)锛岄爡(xi脿ng)鐩稉(j墨ng)鐞嗘噳(y墨ng)瑭茶獚(r猫n)璀�(sh铆)鍒�?j墨ng)_绐佺殑涓嬪垪鐗归粸(di菐n)銆�

鈶�?z猫ng)_绐佹槸鑷劧鐨�锛岃€屼笖瑕佹壘鍑轰竴鍊�(g猫)瑙ｆ焙杈︽硶銆�

鈶℃矕绐佹槸涓€鍊�(g猫)鍦�(tu谩n)闅�(du矛)鍟�(w猫n)椤岋紝鑰屼笉鏄煇浜虹殑鍊�(g猫)浜哄晱(w猫n)椤�銆�

鈶㈡噳(y墨ng)鍏枊(k膩i)鍦拌檿鐞嗘矕绐併€�

鈶ｆ矕绐佺殑瑙ｆ焙鎳�(y墨ng)鑱氱劍鍦ㄥ晱(w猫n)椤�锛岃€屼笉鏄汉韬敾鎿�銆�

鈶ゆ矕瀵�(sh铆)鐨勮В姹烘噳(y墨ng)鑱氱劍鍦ㄧ従(xi脿n)鍦�锛岃€屼笉鏄亷(gu貌)鍘汇€�

2.娌栫獊鐨勬牴婧�

鍦ㄩ爡(xi脿ng)鐩鐞嗙挵(hu谩n)澧冮噷锛屾矕绐佹槸涓嶅彲閬垮厤鐨勩€傛矕绐佺殑鏍规簮鍖呮嫭灏�(du矛)绋€缂鸿硣婧愮殑鐖�(zh膿ng)鎼�銆侀€�(j矛n)搴﹀劒(y艒u)鍏堢礆(j铆)鐨勪笉鍚屼互鍙婃瘡鍊�(g猫)浜轰笉鍚岀殑宸ヤ綔鏂瑰紡鑸囬ⅷ(f膿ng)鏍�銆傞櫎姝や箣澶�锛屾矕绐佺殑鏍规簮閭勬湁濡備笅鍥犵礌銆�

(1)闋�(xi脿ng)鐩殑楂樺鐠�(hu谩n)澧冦€傞爡(xi脿ng)鐩湁鏄庣⒑鐨勯枊(k膩i)濮嬪拰绲�(ji茅)鏉熸檪(sh铆)闁�銆佹湁闄愮殑闋�(y霉)绠�銆佸毚(y谩n)鏍肩殑璩�(zh矛)閲忔(bi膩o)婧�(zh菙n)绛�銆傞€欎簺鐩(bi膩o)鐩镐簰绱勬潫鐢氳嚦娌栫獊锛岄兘鏈�(hu矛)閫犳垚闋�(xi脿ng)鐩殑绶婂嫉鍜岄珮澹撶挵(hu谩n)澧�銆�

(2)璨�(z茅)浠绘ā绯�銆傚湪澶氭暩(sh霉)闋�(xi脿ng)鐩挨鍏舵槸寮辩煩闄ｇ祼(ji茅)妲�(g貌u)涓紝闋�(xi脿ng)鐩稉(j墨ng)鐞嗘湁寰堝皬鐨勬瑠(qu谩n)鍔涘嵒鎵挎摂(d膩n)钁楀緢澶х殑璨�(z茅)浠�銆傝铂(z茅)浠讳笉娓呮垨娆�(qu谩n)鍔涜铂(z茅)浠诲け琛￠兘鏈�(hu矛)鐢�(ch菐n)鐢熸矕绐併€�

(3)瀛樺湪澶氬€�(g猫)涓婄礆(j铆)銆傜煩闄ｇ祼(ji茅)妲�(g貌u)鎴栬伔鑳藉瀷绲�(ji茅)妲�(g貌u)閲岀殑闋�(xi脿ng)鐩湗(tu谩n)闅�(du矛)鎴愬摗渚�(l谩i)婧愪簬鑱疯兘閮ㄩ杸(m茅n)锛岄爡(xi脿ng)鐩稉(j墨ng)鐞嗗湪鐛插彇浜哄摗鐨勬檪(sh铆)鍊欒鍜岃伔鑳界稉(j墨ng)鐞嗘垨鑰呭叾浠栭爡(xi脿ng)鐩湗(tu谩n)闅�(du矛)璜囧垽鍗�(xi茅)鍟嗕互鐛插緱鍏�(n猫i)閮ㄨ硣婧愶紝閫欐ǎ灏卞瓨鍦ㄩ爡(xi脿ng)鐩腑鐨勫閲嶅尟鍫�(b脿o)闂�(gu膩n)绯伙紝涓€鍊�(g猫)鎴愬摗鍚戝鍊�(g猫)涓婄礆(j铆)璨�(f霉)璨�(z茅)锛屽線寰€鏈�(hu矛)寮曠櫦(f膩)娌栫獊銆�

(4)鏂扮鎶€鐨勪娇鐢�銆傜郴绲�(t菕ng)闆嗘垚琛屾キ(y猫)鐨勪竴鍊�(g猫)鐗归粸(di菐n)灏辨槸鎶€琛�(sh霉)鐧�(f膩)灞曞揩锛屼互鑷充簬鍑虹従(xi脿n)姣旈爡(xi脿ng)鐩従(xi脿n)琛屼娇鐢ㄦ妧琛�(sh霉)鏇存柊鐨勬妧琛�(sh霉)锛岄€犳垚澶у灏�(du矛)鍚勭ó鎶€琛�(sh霉)鐨勪笉鍚屾厠(t脿i)搴﹀拰瑙€榛�(di菐n)锛岄€�(j矛n)鑰屽紩璧锋矕绐�銆�

3.闂�(gu膩n)浜庢矕绐佺殑瑙ｆ焙

1)褰遍熆娌栫獊瑙ｆ焙鐨勫洜绱�

鍦ㄧ鐞嗛爡(xi脿ng)鐩湗(tu谩n)闅�(du矛)鏅�(sh铆)锛岄爡(xi脿ng)鐩稉(j墨ng)鐞嗙殑鎴愬姛涓昏渚濋潬浠栧€戣В姹烘矕绐佺殑鑳藉姏锛屼笉鍚岀殑闋�(xi脿ng)鐩稉(j墨ng)鐞嗚В姹烘矕绐佹湁涓嶅悓鐨勯ⅷ(f膿ng)鏍�銆傚奖闊挎矕绐佽В姹虹殑鍥犵礌濡備笅銆�

鈶�?z猫ng)_绐佺殑閲嶈鎬ц垏寮�(qi谩ng)搴︺€�

鈶¤В姹烘矕绐佺殑鏅�(sh铆)闁撳鍔�銆�

鈶㈡秹鍙婃矕绐佸悇鏂圭殑浣嶇疆銆�

鈶ｅ熀浜庨暦(zh菐ng)鏈熻В姹烘矕绐侀倓鏄煭鏈熻В姹烘矕绐佺殑鍕�(d貌ng)姗�(j墨)銆�

2)娌栫獊鐨勮В姹烘柟娉�

涓嶇娌栫獊灏�(du矛)闋�(xi脿ng)鐩殑褰遍熆鏄闈㈢殑閭勬槸璨�(f霉)闈㈢殑锛岄爡(xi脿ng)鐩稉(j墨ng)鐞嗛兘鏈夎铂(z茅)浠昏檿鐞嗗畠锛屼互娓涘皯?z猫ng)_绐佸皪(du矛)闋�(xi脿ng)鐩殑涓嶅埄褰遍熆锛屽鍔犲叾灏�(du矛)闋�(xi脿ng)鐩⿳妤垫湁鍒╃殑涓€闈�銆�

浠ヤ笅鏄矕绐佺鐞嗙殑6绋柟娉�

(1)鍟�(w猫n)椤岃В姹�(Problem Solving/Confrontation)銆傚晱(w猫n)椤岃В姹哄氨鏄矕绐佸悇鏂逛竴璧风⿳妤靛湴瀹氱京鍟�(w猫n)椤�銆佹敹闆嗗晱(w猫n)椤岀殑淇℃伅銆佸埗瀹氳В姹烘柟妗�锛屾渶鍚庣洿鍒伴伕鎿囦竴鍊�(g猫)鏈€鍚堥仼鐨勬柟妗堜締(l谩i)瑙ｆ焙娌栫獊锛屾鏅�(sh铆)鐐洪洐璐忔垨澶氳磸銆備絾鍦ㄩ€欏€�(g猫)閬�(gu貌)绋嬩腑锛岄渶瑕佸叕闁�(k膩i)鍦板崝(xi茅)鍟嗭紝閫欐槸娌栫獊绠＄悊涓渶鐞嗘兂鐨勪竴绋柟娉�銆�

(2)鍚堜綔(Collaborating)銆傞泦鍚堝鏂圭殑瑙€榛�(di菐n)鍜屾剰瑕�(ji脿n)锛屽緱鍑轰竴鍊�(g猫)澶氭暩(sh霉)浜烘帴鍙楀拰鎵胯鐨勬矕绐佽В姹烘柟妗堛€�

(3)寮�(qi谩ng)鍒�(Forcing)銆傚挤(qi谩ng)鍒跺氨鏄互鐘х壊鍏朵粬鍚勬柟鐨勮榛�(di菐n)鐐轰唬鍍�(ji脿)锛屽挤(qi谩ng)鍒堕噰绱嶄竴鏂圭殑瑙€榛�(di菐n)銆備竴鑸彧閬╃敤浜庤磸-杓搁€欐ǎ鐨勯浂-鍜屾父鎴叉儏鏅噷銆�

(4)濡ュ崝(xi茅)(Compromising)锛屽Ε鍗�(xi茅)灏辨槸娌栫獊鐨勫悇鏂瑰崝(xi茅)鍟嗗苟涓斿皨鎵句竴绋兘澶犱娇娌栫獊鍚勬柟閮芥湁涓€瀹氱▼搴︽豢(m菐n)鎰�銆佷絾娌栫獊鍚勬柟?j墨ng)]鏈変换浣曚竴鏂瑰畬鍏ㄦ豢(m菐n)鎰�銆佹槸涓€绋兘鍋氫竴浜涜畵姝ョ殑娌栫獊瑙ｆ焙鏂规硶銆�

(5)姹傚悓瀛樼暟(Smoothing/Accommodating)銆傛眰鍚屽瓨鐣扮殑鏂规硶灏辨槸娌栫獊鍚勬柟閮介棞(gu膩n)娉ㄤ粬鍊戜竴鑷寸殑涓€闈紝鑰屾贰鍖栦笉涓€鑷寸殑涓€闈�銆備竴鑸眰鍚屽瓨鐣拌姹備繚鎸佷竴绋弸濂界殑姘ｆ皼锛屼絾鏄洖閬夸簡瑙ｆ焙娌栫獊鐨勬牴婧�銆備篃灏辨槸璁撳ぇ瀹堕兘鍐烽潨涓嬩締(l谩i)锛屽厛鎶婂伐浣滃仛瀹�銆�

(6)鎾ら€€(Withdrawing/Avoiding)銆傛挙閫€灏辨槸鎶婄溂鍓嶇殑鎴栨經鍦ㄧ殑娌栫獊鎿辩疆璧蜂締(l谩i)锛屽緸娌栫獊涓挙閫€銆�

浠ヤ笂灏辨槸灏忕法鏁寸悊鐨勮粺鑰冧腑绱�(j铆)绯荤当(t菕ng)闆嗘垚闋�(xi脿ng)鐩鐞嗗伐绋嬪斧鐭ヨ瓨(sh铆)榛�(di菐n)锛屽笇鏈涜兘骞姪鍒板ぇ瀹躲€傜挵(hu谩n)鐞冪恫(w菐ng)鏍″弸鎯呮彁绀猴細鐐轰簡澶у鏇村ソ鐨勫倷鑰�锛岀挵(hu谩n)鐞冪恫(w菐ng)鏍＄壒鍦扮偤鎮ㄦ簴(zh菙n)鍌欎簡瑷�(j矛)绠楁(j墨)杌熻€冨京(f霉)缈�(x铆)璩囨枡锛屽鏈夐渶瑕佽珛(q菒ng)榛�(di菐n)鎿婃枃绔犱笅鏂�“鍏嶈不(f猫i)涓嬭級>>>瑷�(j矛)绠楁(j墨)杌熻€冭│椤�/鑰冮粸(di菐n)绮捐彲”鍏嶈不(f猫i)涓嬭級瀛�(xu茅)缈�(x铆)銆�