鐐哄公鍔╁ぇ瀹舵洿濂界殑鍌欒€冭粺鑰冮珮绱�(j铆)淇℃伅绯荤当(t菕ng)闋�(xi脿ng)鐩鐞嗗斧鑰冭│锛屽皬绶ㄧ偤澶у鏁寸悊浜�“杌熻€冮珮绱�(j铆)椤屽韩(k霉)銆屼俊鎭郴绲�(t菕ng)闋�(xi脿ng)鐩鐞嗗斧銆嶆瘡鏃�5椤�”鍏�(n猫i)瀹�锛屼互渚涜€冪敓鍊戦€�(j矛n)琛屽倷鑰�锛屽叿楂斿収(n猫i)瀹硅┏瑕�(ji脿n)涓嬫枃锛屽笇鏈涘皪(du矛)鑰冪敓鍊戣兘澶犳湁鎵€骞姪銆�

婧Θ鎻愮ず锛�鑰冪敓濡傛灉鎯充簡瑙ｆ垨鎿�(d膩n)蹇冭嚜宸遍尟(cu貌)閬�(gu貌)杌熻€冮珮闋�(xi脿ng)鑰冭│鐨勫牨(b脿o)鍚嶆檪(sh铆)闁�銆佽€冭│鏅�(sh铆)闁撱€佹垚绺�(j墨)鏌ヨ鏅�(sh铆)闁�銆佽瓑鏇�(sh奴)闋�(l菒ng)鍙栨檪(sh铆)闁撶瓑鏅�(sh铆)闁撶瘈(ji茅)榛�(di菐n)锛屽彲浣跨敤鏂囩珷闋傞儴鐨�“ 鍏嶈不(f猫i)闋�(y霉)绱勭煭淇℃彁閱�”鏈嶅嫏(w霉)锛岄爯(y霉)绱勬垚鍔燂紝灞嗘檪(sh铆)閲嶈鑰冭│绡€(ji茅)榛�(di菐n)鎴戝€戞渻(hu矛)浠ョ煭淇″舰寮忓強鏅�(sh铆)鎻愰啋鎮�锛�

锛堢偤浜嗘柟渚垮ぇ瀹跺倷鑰冿紝鍙€氶亷(gu貌)璩囨枡涓嬭級鍗€(q奴)鍩�鍏嶈不(f猫i)涓嬭級姝峰勾妯℃摤瑭﹂鍙婂倷鑰冭硣鏂欙級

1銆佽唱(zh矛)閲忓姛鑳介儴缃�(Quality Function Deployment锛孮FD)灏囪粺浠堕渶姹傚垎鐐哄父瑕�(gu墨)闇€姹�銆�()鍜屾剰澶栭渶姹傘€�

A銆佹湡鏈涢渶姹�

B銆佹キ(y猫)鍕�(w霉)闇€姹�

C銆佺郴绲�(t菕ng)闇€姹�

D銆佽鐐洪渶姹�

鍙冭€冪瓟妗堬細A

绛旀瑙ｆ瀽锛�鍙冭€冦€婁俊鎭郴绲�(t菕ng)闋�(xi脿ng)鐩鐞嗗斧鏁欑▼(绗�3鐗�)銆婸36锛岃唱(zh矛)閲忓姛鑳介儴缃�(Quality Function Deployment,QFD) 鏄竴绋皣鐢ㄦ埗瑕佹眰杞�(zhu菐n)鍖栨垚杌熶欢闇€姹傜殑鎶€琛�(sh霉)锛屽叾鐩殑鏄渶澶ч檺搴﹀湴鎻愬崌杌熶欢宸ョ▼閬�(gu貌)绋嬩腑鐢ㄦ埗鐨勬豢鎰忓害銆傜偤浜嗛仈(d谩)鍒伴€欏€�(g猫)鐩(bi膩o)锛孮FD灏囪粺浠堕渶姹傚垎鐐轰笁椤�锛屽垎鍒ユ槸甯歌(gu墨)闇€姹�銆佹湡鏈涢渶姹傚拰鎰忓闇€姹傘€�

2銆佹櫤鎱у煄甯傚缓瑷�(sh猫)鍙冭€冩ā鍨嬬殑()鍒╃敤SOA(闈㈠悜鏈嶅嫏(w霉)鐨勯珨绯绘灦妲�(g貌u))銆佷簯瑷�(j矛)绠�銆佸ぇ鏁�(sh霉)鎿�(j霉)绛夋妧琛�(sh霉)锛屾壙杓夋櫤鎱ф噳(y墨ng)鐢ㄥ堡涓殑鐩搁棞(gu膩n)鎳�(y墨ng)鐢�锛屾彁渚涙噳(y墨ng)鐢ㄦ墍闇€鐨勫悇绋湇鍕�(w霉)鍜屽叡浜硣婧�銆�

A銆侀€氫俊缍�(w菐ng)绲�(lu貌)灞�

B銆佽▓(j矛)绠楄垏瀛樺劜(ch菙)灞�

C銆佺墿鑱�(li谩n)鎰熺煡灞�

D銆佹暩(sh霉)鎿�(j霉)鍙婃湇鍕�(w霉)鏀拹灞�

鍙冭€冪瓟妗堬細D

绛旀瑙ｆ瀽锛�

鍙冭€冦€婁俊鎭郴绲�(t菕ng)闋�(xi脿ng)鐩鐞嗗斧鏁欑▼(绗�3鐗�)銆婸102锛屾櫤鎱у煄甯傚缓瑷�(sh猫)鍙冭€冩ā鍨嬶紝鐗╄伅(li谩n)鎰熺煡灞�銆侀€氫俊缍�(w菐ng)绲�(lu貌)灞ゃ€佽▓(j矛)绠楄垏瀛樺劜(ch菙)灞�銆佹暩(sh霉)鎿�(j霉)鍙婃湇鍕�(w霉)鏀拹灞�銆佹櫤鎱ф噳(y墨ng)鐢ㄥ堡銆傚叾涓暩(sh霉)鎿�(j霉)鍙婃湇鍕�(w霉)鏀拹灞�:鍒╃敤SOA(闈㈠悜鏈嶅嫏(w霉)鐨勯珨绯绘灦妲�(g貌u))銆佷簯瑷�(j矛)绠�銆佸ぇ鏁�(sh霉)鎿�(j霉)绛夋妧琛�(sh霉)锛岄€氶亷(gu貌)鏁�(sh霉)鎿�(j霉)鍜屾湇鍕�(w霉)鐨勮瀺鍚�锛屾敮鎾愭壙杓夋櫤鎱ф噳(y墨ng)鐢ㄥ堡涓殑鐩搁棞(gu膩n)鎳�(y墨ng)鐢�锛屾彁渚涙噳(y墨ng)鐢ㄦ墍闇€鐨勫悇绋湇鍕�(w霉)鍜屽叡浜硣婧愩€�

3銆佸湪闋�(xi脿ng)鐩祫鍚堢鐞嗕腑锛岀稉(j墨ng)甯告渻(hu矛)娑夊強闋�(xi脿ng)鐩鐞嗚睛鍏銆備笉灞簬闋�(xi脿ng)鐩鐞嗚睛鍏鐨勮伔鑳�銆�

A銆佸缓绔嬮爡(xi脿ng)鐩鐞嗙殑鏀拹鐠�(hu谩n)澧�

B銆佹彁渚涢爡(xi脿ng)鐩鐞嗘寚灏�(d菐o)鍜屽挩瑭�

C銆佸闋�(xi脿ng)鐩殑绠＄悊鍜岀洠(ji膩n)鎺�

D銆佸埗瀹氬叿楂旂殑闋�(xi脿ng)鐩鐞嗚▓(j矛)鍔�

鍙冭€冪瓟妗堬細D

绛旀瑙ｆ瀽锛�鏈€冮鑰冩煡鐨勭煡璀�(sh铆)榛�(di菐n)鐐洪爡(xi脿ng)鐩鐞嗚睛鍏鍩虹(ch菙)鐭ヨ瓨(sh铆)銆�

闋�(xi脿ng)鐩鐞嗚睛鍏(PMO)鍦ㄧ祫绻斿収(n猫i)閮ㄦ壙鎿�(d膩n)璧蜂簡灏囩祫绻旀埌(zh脿n)鐣ョ洰妯�(bi膩o)閫氶亷(gu貌)涓€鍊�(g猫)鍊�(g猫)鐨勯爡(xi脿ng)鐩煼(zh铆)琛屽苟鍔犱互瀵�(sh铆)鐝�(xi脿n)鐨勫姛鑳�銆傚叾姒傚康鏈韩閭勫湪鐧�(f膩)灞曚箣涓�锛屽湪瀵�(sh铆)韪愪笂涔熷苟涓嶅瓨鍦ㄧ当(t菕ng)涓€鐨勬柟娉�銆�

浣嗙附楂斾締(l谩i)瑾�(shu艒)鍏朵富瑕佺殑鍔熻兘鍜屼綔鐢ㄥ彲浠ュ垎鐐哄叐澶ч锛氭棩甯告€ц伔鑳藉拰鎴�(zh脿n)鐣ユ€ц伔鑳�銆傚叾涓紝鏃ュ父鎬ц伔鑳藉寘鎷細

(1)寤虹珛绲勭箶鍏�(n猫i)闋�(xi脿ng)鐩鐞嗙殑鏀拹鐠�(hu谩n)澧�;A姝ｇ⒑

(2)鍩归(y菐ng)闋�(xi脿ng)鐩鐞嗕汉鍝�;

(3)鎻愪緵闋�(xi脿ng)鐩鐞嗙殑鎸囧皫(d菐o)鍜屽挩瑭�;B姝ｇ⒑

(4)绲勭箶鍏�(n猫i)鐨勫闋�(xi脿ng)鐩殑绠＄悊鍜岀洠(ji膩n)鎺�;C姝ｇ⒑

鎴�(zh脿n)鐣ユ€ц伔鑳藉寘鎷�:闋�(xi脿ng)鐩祫鍚堢鐞嗗拰鎻愰珮绲勭箶闋�(xi脿ng)鐩鐞嗚兘鍔�銆�

4銆侀爡(xi脿ng)鐩腑姣忓€�(g猫)鎴愬摗閮芥噳(y墨ng)璨�(f霉)鏈夋垚鏈铂(z茅)浠�銆備互涓嬮棞(gu膩n)浜庢垚鏈帶鍒跺皪(du矛)闋�(xi脿ng)鐩汉鍝¤姹傜殑鏁樿堪涓�锛�()鏄笉姝ｇ⒑鐨�銆�

A銆佹纰虹悊瑙ｅ拰浣跨敤鎴愭湰鎺у埗淇℃伅

B銆佸叿鏈夋垚鏈効鏈涘拰鎴愭湰鎰忚瓨(sh铆)

C銆侀棞(gu膩n)蹇冩垚鏈帶鍒剁殑绲�(ji茅)鏋�

D銆佹垚鏈帶鍒舵槸鍊�(g猫)浜烘椿鍕�(d貌ng)

鍙冭€冪瓟妗堬細D

绛旀瑙ｆ瀽锛�鏈€冮鑰冩煡鐨勭煡璀�(sh铆)榛�(di菐n)鐐烘垚鏈帶鍒�銆�

鎴愭湰鎺у埗鏄鑰冩叜鍒伴爡(xi脿ng)鐩共绯讳汉鐨勪俊鎭渶瑕�锛屾垚鏈帶鍒舵瘡鍊�(g猫)鎴愬摗閮借矤(f霉)鏈夎铂(z茅)浠伙紝鎴愭湰鎺у埗鏄€�(g猫)鏁撮珨娲诲嫊(d貌ng)锛屼笉鏄煇鍊�(g猫)浜虹殑娲诲嫊(d貌ng)銆�

5銆�()鏄寚浼佹キ(y猫)鑸囨斂搴滄(j墨)妲�(g貌u)涔嬮枔閫�(j矛n)琛岄浕瀛愬晢鍕�(w霉)娲诲嫊(d貌ng)銆�

A銆丅2A

B銆丅2B

C銆丅2C

D銆丆2A

鍙冭€冪瓟妗堬細A

绛旀瑙ｆ瀽锛�鏈€冮鑰冩煡鐨勭煡璀�(sh铆)榛�(di菐n)鐐洪浕瀛愬晢鍕�(w霉)鍩虹(ch菙)鐭ヨ瓨(sh铆)锛屽嚭鑷€婄郴绲�(t菕ng)闆嗘垚闋�(xi脿ng)鐩鐞嗗伐绋嬪斧鏁欑▼(绗�2鐗�)銆嬬1绔犱俊鎭寲鐭ヨ瓨(sh铆)锛屽叏鏇�(sh奴)绗�71銆�72闋�(y猫)銆�

浼佹キ(y猫)鑸囨斂搴滄(j墨)妲�(g貌u)涔嬮枔閫�(j矛n)琛岀殑闆诲瓙鍟嗗嫏(w霉)娲诲嫊(d貌ng)鏄疊2A(Business-to-administrations)锛屼緥濡�锛屾斂搴滃皣閲囪臣(g貌u)鐨勭窗(x矛)绡€(ji茅)鍦ㄥ湅(gu贸)闅涗簰鑱�(li谩n)缍�(w菐ng)涓婂叕甯冿紝閫氶亷(gu貌)缍�(w菐ng)涓婄(j矛ng)鍍�(ji脿)鏂瑰紡閫�(j矛n)琛屾嫑妯�(bi膩o)锛屼紒妤�(y猫)涔熻閫氶亷(gu貌)闆诲瓙鐨勬柟寮忛€�(j矛n)琛屾姇妯�(bi膩o)銆�

(government鏄寘琛屾斂銆佺珛娉�銆佸徃娉曚笁澶ф(j墨)妲�(g貌u)鐨勭附绋�;administration鎸囪鏀挎(j墨)妲�(g貌u)锛岀浉鐣�(d膩ng)浜庢垜鍦�(gu贸)鏀垮簻鐨勬蹇碉紝鏄皬鏀垮簻銆�)

B2B锛屼紒妤�(y猫)灏�(du矛)浼佹キ(y猫)涔嬮枔鐨勭嚐(y铆ng)閵烽棞(gu膩n)绯�銆�

B2C锛屼紒妤�(y猫)灏�(du矛)鍊�(g猫)浜�锛屾垨绋�“鍟嗗皪(du矛)瀹�"銆�

C2A锛屾斂搴滃悇閮ㄩ杸鍚戠ぞ鏈�(hu矛)绱嶇▍浜烘彁渚涚殑鍚勭ó鏈嶅嫏(w霉)銆�

鍌欒€冭硣鏂欙細姝峰勾鐪熼銆�楂橀牷鑰冮粸(di菐n)銆�鍒烽搴�(k霉)鍙粸(di菐n)鎿�鍏嶈不(f猫i)涓嬭級锛�

浠ヤ笂灏辨槸“杌熻€冮珮绱�(j铆)椤屽韩(k霉)銆屼俊鎭郴绲�(t菕ng)闋�(xi脿ng)鐩鐞嗗斧銆嶆瘡鏃�5椤�(2鏈�28鏃�)”鐨勫収(n猫i)瀹逛簡锛岃珛(q菒ng)鑰冪敓浠旂窗(x矛)闁辫畝锛屾彁鍓嶉€�(j矛n)琛屽倷鑰�銆傛韩棣ㄦ彁绀猴細鐐哄公鍔╁悇浣嶈€冪敓鏇村ソ鍦板倷鑰冭粺鑰冮珮闋�(xi脿ng)鑰冭│锛岀挵(hu谩n)鐞冪恫(w菐ng)鏍＄偤澶у鐗规剰涓婂偝浜嗗緢澶氬倷鑰冭硣鏂�锛屽姝峰勾鐪熼銆佹ā鎿│椤岃垏绛旀瑙ｆ瀽銆佽€冭│鎶€宸х瓑鍌欒€冭硣鏂欙紝鑰冪敓鍙粸(di菐n)鎿婁笅鏂�“鍏嶈不(f猫i)涓嬭級”閫�(j矛n)琛岄牁(l菒ng)鍙栧摝锛�